Shipping Policy
Last updated: November 12, 2026
Free tracked shipping on every order
Every order ships free with tracking. No minimum, no hidden fees at checkout.
Where we ship
We currently ship to addresses in the United States.
How long it takes
- Processing: orders are prepared and dispatched within 1–3 business days (Monday to Friday, excluding holidays).
- Delivery: after dispatch, most orders arrive within 8–12 days.
You'll get a shipping confirmation email with your tracking link as soon as your order leaves our warehouse. You can also check your order anytime on our Track Your Order page.
Holiday delivery
Ordering a gift? Place your order by Monday, December 7 for the best chance of delivery before Christmas. Carriers get busy in December, so earlier is safer.
Lost, late or damaged packages
- No tracking updates for 10 days, or not delivered within 20 days of dispatch? Email us and we'll track it down. If it's lost in transit, we'll reship it free.
- Arrived damaged? Email us within 7 days of delivery with a photo and we'll send a free replacement.
- Wrong address? Please double-check your address at checkout. We can update it if you email us before your order is dispatched.
Shipping Protection (included with the 3-pack)
Orders of 3 or more devices include free Shipping Protection. If tracking shows your package was delivered but it was stolen, or it arrived damaged, email us within 7 days of the delivery date and we'll send a free replacement.
Questions
Email purecx@outlook.com with your order number. We usually reply within 24 hours.